Frequently asked questions

Shipping is calculated at checkout based on where your order is going, so you’ll see the exact cost before you pay.

Orders are processed in 1 to 2 business days (Monday to Saturday). You’ll get a tracking number by email as soon as your order ships. See our Shipping Policy for details.

Yes, we ship worldwide. International shipping costs are shown at checkout, and any customs duties or import fees in your country are the buyer’s responsibility.

Use the tracking link in your shipping email, or enter your order number and email on our Track Order page.

Check your spam or promotions folder first. If it isn’t there, email info@triplebeautymall.com with the subject “Order Confirmation Not Received” and we’ll sort it out.

You have 30 days after your item arrives to request a return. Items need to be unused and in their original packaging. Sale items and gift cards can’t be returned.

Email info@triplebeautymall.com with your order number. Once your return is approved, we’ll send a return label and instructions. Please don’t send items back before your return is approved, since we can’t accept them.

If your item arrived damaged, defective or wrong, return shipping is on us. For change-of-mind returns, the return shipping cost is yours. There’s no restocking fee.

Sorry about that! Contact us right away at info@triplebeautymall.com, ideally with a photo, and we’ll make it right with a replacement, exchange or refund.

We process your refund once your return is approved. Your bank or card company may take a few extra days to post it. If more than 15 business days have passed, email us and we’ll check on it.

Tap the color dots on any product page. Each dot takes you straight to that color, so you can compare them without searching the store. Some items, like AirPods cases, also have size or model buttons.

Every case says which model it fits in its name: AirPods 3rd Generation, or AirPods Pro and Pro 2. Check which AirPods you have before ordering, since the cases aren’t interchangeable.

Pick your exact model on the product page. Options run from iPhone 13 Pro through 15 Pro Max, depending on the color.

Strawberry, mango, coconut, peach, grape and watermelon, plus a tropical 3-pack. Our 3-in-1 lip kits come in strawberry, vanilla, blueberry, grape, orange and kiwi.

We accept major credit and debit cards, Apple Pay and Google Pay. All prices are in US dollars, and checkout is secured with SSL.

Yes. A 5% sales tax is added at checkout and shown before you pay.

No, you can check out as a guest. An account just makes it easier to see past orders and check out faster next time.